Refund policy

Refund Policy

All Sales Are Final. Because our items are limited and often made in small drops, we do not accept returns or exchanges.

Return Eligibility (Only If a Mistake Was Made on Our End)

If OPENRUNWAY made an error with your order, you may qualify for a store credit or refund. To be eligible:

• Items must be returned in their original condition, unworn, unwashed, and with all tags attached.

• Refunds (or store credit) will only be issued after the returned item has been reviewed and approved by our team.

Return Process (Only If a Mistake Was Made on Our End)

1 Contact our customer service team at openrunwayteam@gmail.com within 5 days of receiving your package to report the issue and initiate the return.

2 You will receive instructions on how to ship your item back to us.

3 Once the item is received and reviewed, you will be notified of the outcome. Approved cases will be issued as store credit or a refund to your original payment method.

Important Notes

• Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival.

• We do not issue refunds for orders that were delivered to the wrong address due to customer error (e.g., entering an incorrect or incomplete address at checkout).

Chargebacks

• If you file a chargeback without contacting us first, your order may be paused while the dispute is reviewed.

• We actively respond to and dispute chargebacks we believe are invalid, including providing order confirmation, tracking details, delivery confirmation, and any related customer communication.

• If you have an issue with your order, please email openrunwayteam@gmail.com first so we can help resolve it faster than a chargeback.

Lost Packages and Transit Issues

• If a package is marked as lost in transit or stops updating for an extended period, this is typically a carrier issue and is not the fault of the customer or OPENRUNWAY.

• You may open a claim directly with USPS, or you can request that we open a USPS claim on your behalf.

• Once the claim is submitted, we will follow the carrier’s investigation outcome before issuing any replacement or refund.

If you have any questions or concerns about your order, please contact our customer service team at openrunwayteam@gmail.com.

Thank you for choosing OPENRUNWAY. We appreciate your support and patience!